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When you make a reservation through Travopool.com, please be aware that any changes or cancellations may be subject to fees charged by airlines, hotels, cruise lines, or other travel providers. These fees vary based on the provider, travel product, and fare or rate conditions.
In most cases, modification or cancellation requests must be submitted at least 72 hours before your scheduled departure, though some suppliers may require earlier notice. To avoid unexpected charges, we strongly recommend contacting our Customer Support Team before making any changes so we can review the specific rules that apply to your booking.
Most tickets and travel services booked through Travopool.com are non-refundable, in accordance with our partners’ policies. If your fare allows cancellations, you may receive a travel credit in the same traveler’s name, subject to the provider’s expiration dates and terms.
All cancellation requests must be made before the scheduled departure. Requests submitted after departure are generally not permitted. If you use a credit for a new booking, you will be responsible for any fare difference and applicable fees. Our support team is available to explain restrictions and assist you through the process.
Below is a general guideline on how cancellation penalties may apply:
| Days Prior to Departure | Cancellation Fee | Refund Eligibility |
|---|---|---|
| 90+ days | No penalty | ✔ Full refund (minus any non-refundable deposits) |
| 89–75 days | Deposit forfeited | ❌ No refund of deposit |
| 74–61 days | 50% of total fare | ❌ Partial refund |
| 60–31 days | 75% of total fare | ❌ Very limited refund, if any |
| 30–0 days | 100% of total fare | ❌ No refund (full penalty applies) |
Note: Actual penalties depend on the airline, hotel, cruise line, or supplier fare rules.
To qualify for a refund:
“No-show” bookings (failing to board, check in, or use the service) are typically non-refundable.
We may request waivers from suppliers on your behalf, but approval is not guaranteed and is entirely at the provider’s discretion.
Once your request is submitted, you will receive an email confirmation with a tracking number. This confirms receipt of your request, not approval.
If approved, refunds are processed per supplier policy and may take 60–90 days to appear on your statement. Supplier penalties are usually deducted from the refund.
